The Civil Rights Complaint Portal: An Accessibility Journey

From the U.S. Access Board

Section 508 Best Practices Webinar
The Civil Rights Complaint Portal: An Accessibility Journey

September 28, 2021
1:00 to 2:30 PM ET

US Access Board logoA new design to the Civil Rights Reporting Portal has integrated accessibility to improve the usability for the public to report concerns and discrimination. The next webinar in the Section 508 Best Practices Webinar Series will take place September 28 from 1:00 to 2:30 (ET) and will feature members from the Department of Justice (DOJ) and 18-F at the General Services Administration (GSA) who will present on their collaborative efforts to improve the functionality of the external user interface and the data collected as well as increase analysis and response efficiency.

This project began with DOJ staff asking how it could overhaul the Civil Rights Reporting Portal and integrate accessibility as foundational to the new design to improve the usability and accessibility of the existing online portal. The project team consolidated a complex process involving dozens of unique reporting pathways into a single stream lined accessible user experience. The enhanced site models accessibility for persons with disabilities, and the team continues to ensure that new features are vetted for accessibility.


Use this link for more details or to register –

Questions can be submitted in advance of the session or can be posed during the live webinar. Webinar attendees can receive a participation certificate for attending the 90-minute session.

Registration closes 24 hours before the start of the session. Instructions for accessing the webinar on the day of the session will be sent via email to registered individuals in advance of the session. Communication Access Realtime Translation (CART) and Video Sign Language Interpreters are available for the session and will be broadcast via the webinar platform. A telephone option (not toll-free) for receiving audio is also available.

The Section 508 Best Practices Webinar Series provides helpful information and best practices for federal agencies in meeting their obligations under Section 508 of the Rehabilitation Act which ensures access to information and communication technology in the federal sector. This webinar series is made available by the Accessibility Community of Practice of the CIO Council in partnership with the U.S. Access Board. All webinars are archived and available on the archives webpage.