Zoom joins forces with Otter.AI to improve accessibility

Closed Captioning logoFirst reported in summer of 2019, a partnership between videoconference giant Zoom and accessibility company Otter.ai to provide live captioning to Zoom meeting has finally been completed.

As reported by the trade publication, ZD Net, Otter.ai will now provide live captioning for Zoom meetings and webinars for Zoom Pro customers. Otter.ai has provided live captioning for meetings through the use of a smartphone app or web-based application for several years and recently introduced Live Notes, “a new feature that enables users to open a live transcript of the call during a video conference, in a separate shared file, which transcribes what is being said in real time” according to ZD Net reporter Daphne Leprince-Ringuet.¬†She goes on to note that with the new service built into Zoom meetings, “captions will appear directly within the call, with a couple of seconds of lag, and presumably will be accurate enough for key information to consistently come out in the form of plain text.”

“Based on a sophisticated algorithm, Live Notes can separate human voices to identify different speakers and includes their name in the transcript to indicate that a given participant has started intervening,” the article also reports.

The rush to provide live captioning has been accelerated in recent months as COVID-19 restrictions have forced nearly all business meetings and academic activities to virtual space. Workers and students with disabilities who need the accessibility accommodation of live captioning have had limited options. Google‘s suite of free office suite applications have provided live captions using the system’s Automatic Speech Recognition (ASR) for some time. But the quality of Google’s ASR has generally been below par and lacks the accuracy of CART transcription provided by a trained CART professional.

Microsoft has also incorporating live captioning into its Office 365 suite of services including MS Teams, their direct competitor for Zoom Meeting. Accessibility professionals around the country have commented that Microsoft’s solution, which uses ASR and artificial intelligence (AI), is generally better than Google, but still not as good as CART.

With the including of Otter.ai into the Zoom Meeting solution, the competition to improve auto captioning has been ratcheted up a notch. One can only hope people with disabilities are the beneficiaries of this partnership.

In Zoom, live captions are available now for Otter customers paying for a Business plan, as well as for Zoom Pro customers.

Read the ZD Net article…

Zoom Meeting website

Otter.ai website