Groups Call on the FCC to Improve Quality of Live Captions

Deaf and Hard of Hearing Consumer Groups and Researchers Call on the FCC to Improve the Quality of Live Captions

Closed Captioning logoOn July 31, ten national organizations, including the National Association of the Deaf (NAD), the Hearing Loss Association of America (HLAA), and the Association of Late-Deafened Adults (ALDA), petitioned the Federal Communications Commission (FCC) to address long-standing quality problems with captioning for live television programming. The petition was supported by the American Association of the DeafBlind (AADB).

As the petition explains, consumers routinely report serious problems with the accuracy, timing, completeness, and placement of captions on live programming, including local news, sports, and weather. The petition asks the FCC to build on its existing standards for the quality of captions by setting metrics for acceptable quality of live captions. The petition also urges the FCC to provide guidance for new captioning systems that use automatic speech recognition, which have the potential to provide captions with improved timing and lower cost but also routinely cause significant accuracy problems. Consumer groups and researchers also will be submitting additional feedback to the FCC, including an analysis of hundreds of consumer responses gathered by HLAA in a recent survey.

The FCC has asked for comments from the public about the petition. If you’ve had experiences with captions for live TV programming that you’re willing to share with the FCC, you can do so online.

Submit your comments to the FCC by September 13

Use this link to read the petition

Use this link to enter your comments online and remember to enter 05-231 in the “Proceeding(s)” field to make sure that your comment is added to the record.

 

Accessible Media and Services for Students

Blind person walking in mall with guide dogThe Described and Captioned Media Program (DCMP) is a leading national source for accessible educational content, providing services for students who are blind, visually impaired, deaf, hard of hearing, or deaf-blind. Families and school personnel with early learners through Grade 12 students can register for free access to over 6,000 Educational Media titles on-demand and on DVD. DCMP’s Learning Center contains a wealth of information related to education, accessibility, deafness, blindness, and other related topics. DCMP provides Media Accessibility Guidelines through our Captioning Key and Description Key, used by media professionals as well as amateurs around the world.

The Described and Captioned Media Program provides premium media designed for students with disabilities and leads as a resource for families and teachers, supported by the federal Department of Education.

A recent additions to their website, Is Your Student Ready for What Comes Next? provides a set of resources to assist students in the Transition process. Some of the resources include:

  • Map It: What Comes Next is a free, online, interactive training designed for transition-aged students who are deaf or hard of hearing.
  • The Getting a Job! online training was developed and designed for students who are deaf or hard of hearing and the professionals who work with them.  Focusing on the transition from school to work, the training offers a series of activities, supporting documents and topical videos designed to help the job seeker prepare for the world of work.  All the videos in the modules are presented in ASL, and are also voiced in English and captioned.

Additional videos and resources include:

  • Real Life 101: College Prep – With college just ahead of them, the hosts visit with some people who help students prepare for this milestone.
  • Real Life 101: Vocational Training – In this video a career planner discusses how to find the right career for the right person.
  • Paying Your Way Through College – This video helps viewers understand four-key financial aid sources: scholarships, grants, work-study, and student loans.
  • Biz Kid$ – Public television’s Emmy Award-winning financial education series of 65 videos for teens and preteens. Each video has a lesson guide, and the Biz Kid$ website has many additional ideas for learning activities.

Most of the resources on the website require a FREE DCMP membership which may be applied for on the site.

“Captioning Video” resources revised and expanded

Closed Captioning logoFor many years, we have provided a resource about captioning video content. The information was very popular and bookmarked by many. As the accessibility guidelines have expanded in recent times, we have expanded the “captioning video” resource as well and have updated information about resources where you can find software and services to help you make your content accessible.

Audio DescriptionWhere we initially discussed only the need to caption video, we have expanded the Captioning Video page to also include information about “description,” an accessibility requirement that makes video content accessible to people with blindness or low vision. We have also added information about how to create accessible audio-only content (e.g., “podcasts”).

Visit the newly revised Captioning Video (and more) resource…

 

2-1-1 Maine Adds Text Messaging

Referrals Now Available by Text Message

211 Maine logo2-1-1 Maine is a free resource providing an easy, confidential way to connect people to information about thousands of health and human services around Maine.

Every day Information Specialists help people find assistance for complex issues such as financial problems, substance use disorders, and support needs for older adults, and for simpler issues such as finding volunteer opportunities and donation options.

Mainers can now text their zip code to 898-211 and automatically connect with a friendly, Maine-based Information Specialist. The Specialist will ask the person texting what services they are looking for and provide them referrals via text to resources in their area.

Information Specialists are available 24 hours a day, seven days a week by texting a zip code to 898-211.

Mainers can also continue to use: