Captioned Telephone Service Study

FCC logoThe following announcement come from the Hearing Loss Association of America (HLAA):

Many members of HLAA use a captioned telephone service, also known as Internet Protocol (IP)-based Captioned Telephone Services (IP-CTS). The Rochester Institute of Technology and the National Technical Institute for the Deaf (RIT/NTID) is seeking participants for an important study to assess current IP-CTS Telephone Services applications. This study is sponsored by the Federal Communications Commission (FCC).

IP-CTS allows a person with hearing loss to speak and listen to another party while simultaneously reading captions of what the other party is saying. The study will provide information to help determine the requirements for future captioned phone services. This study will assess the captioned phone services from the user’s perspective. Data collected will include captioned service performance and usability feedback from users. Participation in this study will be online.

QUALIFICATIONS:

To qualify for participation, one must meet all of the following requirements:

  • Be 18 years old or older
  • Be able to read English fluently
  • Have a hearing loss and use a hearing aid or cochlear implant
  • Have a computer with a web camera and an Internet connection
  • Are familiar with Zoom technology

AND

  • Use a standard telephone or a cell phone

OR

  • Have used a captioned telephone.

COMPENSATION:

$50 Amazon eGift Card sent by email

CONTACT:

If you are interested in participating or have questions about the study, please contact: Donna Easton: dlencr@rit.edu by email and add “Phone Captioning” in the email subject line.

 

Zoom joins forces with Otter.AI to improve accessibility

Closed Captioning logoFirst reported in summer of 2019, a partnership between videoconference giant Zoom and accessibility company Otter.ai to provide live captioning to Zoom meeting has finally been completed.

As reported by the trade publication, ZD Net, Otter.ai will now provide live captioning for Zoom meetings and webinars for Zoom Pro customers. Otter.ai has provided live captioning for meetings through the use of a smartphone app or web-based application for several years and recently introduced Live Notes, “a new feature that enables users to open a live transcript of the call during a video conference, in a separate shared file, which transcribes what is being said in real time” according to ZD Net reporter Daphne Leprince-Ringuet. She goes on to note that with the new service built into Zoom meetings, “captions will appear directly within the call, with a couple of seconds of lag, and presumably will be accurate enough for key information to consistently come out in the form of plain text.”

“Based on a sophisticated algorithm, Live Notes can separate human voices to identify different speakers and includes their name in the transcript to indicate that a given participant has started intervening,” the article also reports.

The rush to provide live captioning has been accelerated in recent months as COVID-19 restrictions have forced nearly all business meetings and academic activities to virtual space. Workers and students with disabilities who need the accessibility accommodation of live captioning have had limited options. Google‘s suite of free office suite applications have provided live captions using the system’s Automatic Speech Recognition (ASR) for some time. But the quality of Google’s ASR has generally been below par and lacks the accuracy of CART transcription provided by a trained CART professional.

Microsoft has also incorporating live captioning into its Office 365 suite of services including MS Teams, their direct competitor for Zoom Meeting. Accessibility professionals around the country have commented that Microsoft’s solution, which uses ASR and artificial intelligence (AI), is generally better than Google, but still not as good as CART.

With the including of Otter.ai into the Zoom Meeting solution, the competition to improve auto captioning has been ratcheted up a notch. One can only hope people with disabilities are the beneficiaries of this partnership.

In Zoom, live captions are available now for Otter customers paying for a Business plan, as well as for Zoom Pro customers.

Read the ZD Net article…

Zoom Meeting website

Otter.ai website

“Captioning Video” resources revised and expanded

Closed Captioning logoUpdated: 10/16/2020

Captioning video is a very hot topic so we are regularly updating this resource. Please check out all the new stuff and let us know if you have any other resources to add!

 

For many years, Maine CITE had provided a resource about captioning video content. The information was very popular and bookmarked by many. As the accessibility guidelines have expanded in recent times, we have expanded the “captioning video” resource as well and have updated information about resources where you can find software and services to help you make your content accessible.

Audio DescriptionWhere we initially discussed only the need to caption video, we have expanded the Captioning Video page to also include information about “description,” an accessibility requirement that makes video content accessible to people with blindness or low vision. We have also added information about how to create accessible audio-only content (e.g., “podcasts”).

Visit the newly revised Captioning Video (and more) resource…

 

Q&A about captioning from NDC

Closed Caption feed on TV screenThe National Deaf Center on Post Secondary Outcomes (NDC) has recently been publishing a number of valuable resources regarding accessibility accommodations for people with deafness or hearing impairments. The latest comes in the form of a Q&A (questions and answers) with section that was particularly helpful. We picked this one to share, but please view the full resource and consider signing up for their newsletter.

Read the entire NDC Q&A resource

Captions – automatic, closed captions, real-time, transcription: What do these all mean?

Automatic captions – Also referred to as speech-recognition, automated captioning, or auto-captions, are generated by a computer with Automatic Speech Recognition (ASR) technology. These captions tend to lack punctuation, speaker identification, and require a human to fix mistakes.

Many platforms include this feature, such as:

  • Video streaming platforms (i.e. YouTube automated captions or Microsoft PowerPoint Translator)
  • Apps (i.e., Translate or Otter.ai)
  • Learning Management Systems (i.e., Blackboard, Canvas)
  • Live video streaming services (i.e., Zoom, Google Meet)

Captions – Also referred to as open/closed captions or subtitles. These are captions for pre-recorded video content that are time-synced and embedded into the media. Accurate and edited captions provide equivalent access. Captions also provide auditory information that ASR technology may not be able to identify.

Real-time captioning – Also referred to as live captioning or speech-to-text services.  This service is provided by a qualified speech-to-text professional.  Examples: Live captioning for news broadcasts or by a third-party vendor streamed into Blackboard for a synchronous online class.

Transcribe/Transcription – Also referred to as a transcript. This process involves converting audio into a plain text document. Transcripts are commonly used for stand-alone audio, such as podcasts or presentations without video. They are also used as the first step towards creating captions for media. Transcripts can be auto-generated using ASR or by speech-to-text professionals.

 

Tips for Hosting Accessible Meetings with Deaf Participants

Accessibility pictogramThe National Deaf Center on Postsecondary Outcomes (NDC) has hosted a valuable set of tips for hosting meetings where some of the participants may be deaf or hard of hearing. They note, “besides running a better meeting, effective communication between hearing and deaf people has other benefits for career success. Research shows it strengthens relationships, increases well-being, and fosters meaningful participation in the workplace.”

Among the tips are recommendations regarding:

  • the use of captioning for any videos shared in the meeting,
  • the importance of providing the right accommodations – including in-person American Sign Language (ASL) interpreter, remote ASL interpreter, remote speech-to-text services, large print materials, and presentations slides as handouts with presenter notes, and
  • establishing some meeting ground rules, including taking turns, and identifying yourself before making comments.

The complete list of tips (PDF) may be downloaded from this link to the NDC website

In need of further assistance? Connect with the NDC Help Team

See also: Remote Workplace Communications Access: Recommendations for Employers During Times of Expanded Telework – National Association of the Deaf

rev: 8/12/2021

Relay Conference Captioning

The following information is provided by Debra Bare-Rogers, Advocate, from the Telecommunications Relay Services (TRS).

Attending virtual event, is a great opportunity to connect. For attendees with hearing loss, this can bring challenges. Free resources are available to make online meeting participation more accessible. In Maine, deaf and hard of hearing individuals can use Relay Conference Captioning.

What is Relay Conference Captioning?

RCC (also called Sprint Teleconference Captioning) offers live and high quality captioning for Deaf and Hard-of-Hearing individuals to participate in meetings (in-person or remote), phone calls, videoconferences and multi-party teleconference calls. There is no cost to use this service.

Please use this link to see a demonstration of how RCC works

How to use RCC

Schedule an RCC event at least 12 hours before the meeting time.

  1. Use this link to go to the Maine Relay Conference Captioning Event Request form. Complete the form and submit the form.
  2. You will receive an email from Relay Conference Captioning confirming your request along with a link to the captioning.
  3. At the start time of the event, (using a computer, laptop or smartphone) login by clicking on the link provided in the confirmation email. Captioning will appear in real time during the call.
  4. NOTE: During the event, if you have a question or comment you can use the text box in the bottom right corner and the captioner will speak into the call on your behalf.

If you have additional questions about RCC and other relay resources available in Maine. Debra is available via Zoom to provide 1:1 virtual appointments, staff presentations and webinars. Contact her to schedule a meeting.

Debra Bare-Rogers
drogers@drme.org 

Disability Rights Maine
1 Mackworth Island, Bldg. C
Falmouth, Maine 04105

Phone: 207-797-7656 x 113 (V/TTY)
Toll Free: 800-639-3884 (V/TTY)
Fax: 207-797-9791

TRS includes Maine Relay Services, captioned telephone services (CapTel or CTS), and 711.

State provides guidance on new Hearing Aid mandate

Regarding the recently passed and enacted legislation related to 24-A M.R.S. § 2762, a law which requires health insurance carriers in Maine to provide hearing aid coverage in all individual and group health plans, the Maine Bureau of Insurance in the Department of Professional and Financial Regulations has published the following Frequently Asked Questions (FAQ) documentation:

New Hearing Aid Mandate, Effective January 1, 2020

Q: I have insurance and I need hearing aids. Does this new law mean my insurance will cover the cost now?

A: It depends on several factors:

Type of Insurance

The following types are required to provide the benefit:

      • Fully funded major medical policies, including ACA coverage;
      • Short-term limited duration policies

These types are exempt from all State health insurance benefit mandates:

      • Medicare products, including Medicare Supplement and Medicare Advantage plans (federally exempted by Social Security/Medicare);
      • Self-insured plans, except state or municipal governmental and multiple-employer welfare association (MEWA) plans;
      • Plans other than comprehensive major medical or short-term limited duration: accidental injury; specified disease; hospital indemnity; dental; vision; disability income; long-term care; other limited benefit health insurance.

Benefit Details, Deductibles, Cost, Networks, and Renewal Dates

Coverage amount:

      • Up to $3,000 per hearing aid for each hearing-impaired ear; and
      • Available every 36 months.

Deductibles: You should be aware that you could still be responsible for all or part of the cost if you have not yet met your annual deductible at the time you purchase a hearing aid.

Cost:  If you purchase a hearing aid that costs more than $3,000, you should assume you will need to pay the amount over the $3,000 out of your own pocket, even if you have met your deductible – unless your policy specifically provides a greater benefit.

Network:  You could also be responsible for all or part of the cost if you use a provider who is not part of your plan’s network.

Renewal dates:  If you have a group plan that is required to provide this benefit, but it renews later in the year, the benefit will not be included in your coverage until that time.

Q: I know I have hearing issues. Do I need to go to my primary care office before going to see a hearing specialist and getting a prescription for hearing aids?

A:  Whether you are able to self-refer to a specialist and whether pre-authorization is required to purchase a hearing aid would depend on your policy contract.  Check with your insurer and/or your employer’s benefits department.

Q: Will my insurance cost more because of this mandate?

A:  The cost of providing the new benefit is built into the premium and should be very minimal (the Bureau’s 2014 report estimated that the cost per policyholder could be $.47 per month).

If you have questions beyond this FAQ, please contact the Maine Bureau of Insurance

Free Accessible Educational Videos Available

Closed Captioning symbolThe Described and Captioned Media Program (DCMP) provides access to over 8,000 accessible educational videos on DVD and online streaming. Families, educators, and other professionals who have at least one qualifying student qualify for membership.

Registration is easy, and it takes only a few minutes to fill out the form and verify email. Please use this form to sign up…

There are no costs associated with any of our services.